FAQ
1- What is Ultrasoundshop?
2- Can I request a quotation or have information on prices?
3-Are prices negociable? Is there any offer or special discounts?
4- How can I understand if there is any reseller in my area?
5- Can I have further information on products?
6- How can I make an order?
7- Can I examine items before purchasing them?
8- How do freight and delivery services work?
9- How does the installation service work?
10- Which kind of payment do you accept?
11-How does the consultation service work?
12- Which courses is it possible to follow?
13- What do you mean by "post-sales assistance"?
1. What is Ultrasoundshop?
Ultrasoundshop is the first European e-commerce portal dedicated to the ultrasound and medical systems selling.
2. Can I request a quotation or have information on prices?
All prices are published online. Visit our site with confidence and find out the variety of our proposals! Every single file has got the price, and at its bottom there is a list of compatible products and accessories, with their relative costs. This allows you to calculate the price of the machine constantly and modulate it according to your needs.
3. Are prices negociable? Is there any offers or special discounts?
All prices are shown online.Periodically we publish special offers and discounts. Add www.ultrasoundshop.biz to your favorites and visit us regularly. You will see how many bargains our virtual windows can offer you!!
4. How do I know if there is any reseller in my area?
Being an e-commerce portal, www. ultrasoundshop.biz does not have any resellers. Nonotheless it is a site where you can choose and order items independently from your area.
For more info, please, read the legal notes carefully .
5. Can I have further information on products?
All the information we have are online. Each product has got a specific file, and where it is possible, we have added a link to the manufacturer's site for a more complete knowledge of the item.
6. How can I make an order?
You can choose between two options: via Internet, through our portal, 24 hours a day, 7 days a week, or sending us an e-mail to info@ultrasoundshop.biz. Once we validate your order you will receive a confirmation by e-mail.
7. Can I examine items before purchasing them?
Products are not always in our central offices in Italy. In fact they are often shipped from abroad (Europe or other continents). In this way it is very difficult to preview them before the purchase. This does not invalidate their quality because products are checked in detail before their shipping and however they are covered by warranty.
8. How do freight and delivery services work?
Freight and delivery services always happen through couriers and they have always to be paid by customers. It is not possible to pick up products on site.
Using a carrier allows to receive the order at the address indicated within 48 hours from the effective day of dispatch; 24 more hours are due for island shipping (in Italy).
Since expenses of carrier delivery may vary according to the selected products, we invite you to send us an e-mail to have an exstimation of costs.
For a complete description of delivery terms please, read the legal notes carefully.
9. How do the installation and post-selling services work?
It is possible to require these services on-line. They last half a day or a full day.
10.Which kind of payment do you accept?
In Italy there are 3 methods of payment available:
- Bank transfer
-Financial Leasing (by ING Lease Italia S.p.a.)
-Cash on delivery
Clic here for a complete list of documents required in case of leasing and send us an e-mail for en estimate cost.
Abroad we now accept only money order. Once chosen the item to buy you will be contacted and given the bank data you need to do the payment. As soon as we receive it we will ship you the purchased order.
*** We do not accept any credit cards. ***
11.How does the consultation service work?
Our staff is ready to help you by phone, e-mail and/or Skype. If an immediate advice is not possible you will be recontacted as soon as possible.
12.Which courses is it possible to follow?
www.ultrasoundshop.biz periodically organizes courses on different topics, to satisfy the growing demand of training dedicated to ultrasounds or to specific products. We also guarantee the subscription and participation to courses organized by Socrate Medical Srl.
Please, do not hesitate to contact our Assistance Office by:
13.What do you mean by "post- sales assistance"?
"Post-sales assistance" is a service we provide to explain how to use the ultrasound system by a trained technician, at the office or structure where the system has been installed.
It is possible to purchase on line half-day (or all-day) post-sales assistance to have a technician at your disposal for a 4-hour period (or 8-hour period for the all-day assistance).
As to the technical assistance, that is interventions of preventive maintenance (electric safety test) and corrective maintenance (fixation of a damage) it is however possible to refer to the assistance centers we have an agreement with.
For now it is possible to ask for a quotation by sending us an email to: info@ultrasoundshop.biz.
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